Welcome to Tunanesthaus.co.ke! By using our website (Tunanesthaus.co.ke), you agree to comply with the following terms and conditions. Please read them carefully before using our services.

  1. General Information
    ✔ Website Owner: Tunanesthaus
    ✔ Physical Address: Nairobi CBD, Kenya
    ✔ Contact Information:
    📧 Email: info@tunanesthaus.co.ke
    📞 Phone: +254716927955
    🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By accessing or purchasing from Tunanesthaus.co.ke, you confirm that you are at least 18 years old or have permission from a parent/guardian to use our platform.

  1. Products and Services
    ✔ We strive to provide accurate descriptions, images, and prices for all products. However:

  • Availability of products is subject to stock levels.

  • Prices and promotions may change without notice.

  • Product descriptions and images are for reference and may differ slightly from actual items.
    ✔ We reserve the right to refuse service to anyone for any reason at any time.

  1. Order and Payment
    ✔ Accepted Payment Methods:

  • M-Pesa (Mobile Money)

  • Cash on Delivery (COD) (Available for selected orders)

  • Bank Transfers
    ✔ Orders are confirmed once payment is received (except for Cash on Delivery orders).
    ✔ We reserve the right to cancel or refuse orders due to pricing errors, suspected fraud, or stock issues.
    ✔ If a payment is declined or unsuccessful, your order will not be processed.

  1. Shipping and Delivery
    ✔ Order Cut-Off Time: Orders placed before 2:00 PM (EAT) are processed the same day.
    ✔ Delivery Timeframe:

  • Nairobi: 1-2 business days

  • Other areas in Kenya: 1-3 business days
    ✔ Shipping Fee: KES 500 (Flat Rate) for all orders.
    ✔ Customers will receive tracking details once the order has been dispatched.
    ✔ Delivery Issues: If an order is delayed or undeliverable due to incorrect address details, the package may be returned to our store. Contact us immediately for assistance.

  1. Returns, Refunds & Exchanges
    ✔ We accept returns and exchanges within 7 days of delivery for both defective and non-defective products.
    ✔ Items must be unused, in original packaging, and in new condition.
    ✔ Returns can be made in-store or at a drop-off location.
    ✔ Refund Processing Time: Up to 7 business days after return approval.
    ✔ No restocking fees are charged for returns.

  2. User Responsibilities
    By using Tunanesthaus.co.ke, you agree to:
    ✔ Provide accurate and updated personal information when placing an order.
    ✔ Not misuse our website for fraudulent or unlawful activities.
    ✔ Respect intellectual property rights and not reproduce website content without permission.

  3. Limitation of Liability
    ✔ Tunanesthaus is not responsible for:

  • Delays or failures beyond our control (e.g., natural disasters, strikes, or technical issues).

  • Loss or damage caused by incorrect use of our products.
    ✔ Our total liability is limited to the purchase value of the product.

  1. Intellectual Property
    ✔ All content on Tunanesthaus.co.ke (text, images, logos, etc.) is owned by Tunanesthaus.
    ✔ Unauthorized use, reproduction, or distribution is strictly prohibited.

  2. Changes to Terms
    ✔ We may update these Terms of Service periodically.
    ✔ Any changes will be posted on this page, and the Effective Date will be updated.
    ✔ Continued use of our website after changes means you accept the new terms.

  3. Governing Law
    These terms are governed by the laws of the Republic of Kenya. Any disputes will be resolved in Kenyan courts.

  4. Contact Us
    If you have any questions about these terms, please contact us:
    📍 Physical Address: Nairobi CBD, Kenya
    📧 Email: info@tunanesthaus.co.ke
    📞 Phone: +254716927955
    🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By using Tunanesthaus.co.ke, you agree to these Terms of Service.