At Tunanesthaus, we aim to deliver your products quickly and efficiently. Below is our shipping policy to help you understand how we process and deliver your orders:
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Order Processing
✔ Order Cut-Off Time: Orders placed before 2:00 PM (EAT) are processed the same day.
✔ Orders placed after 2:00 PM will be processed on the next business day. -
Shipping Timeframes
✔ Nairobi Delivery: 1-2 business days.
✔ Other Areas in Kenya: 1-3 business days.
✔ Delivery times are estimates, and actual delivery may vary based on external factors such as weather or traffic conditions. -
Shipping Charges
✔ Shipping Fee: A flat rate of KES 500 applies for all orders, regardless of the size or weight of the package.
✔ Free Shipping: Currently, we do not offer free shipping, but we strive to keep our rates affordable. -
Shipping Partners
We partner with trusted courier services to ensure safe and timely delivery of your orders. Once your order has been dispatched, you will receive tracking details via SMS or email. -
Delivery Locations
✔ We deliver to most areas within Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other regions.
✔ If your location is not serviceable by our delivery partners, our customer service team will contact you to discuss alternative arrangements. -
Order Tracking
✔ Once your order is dispatched, you will receive tracking information to monitor your package’s journey.
✔ You can track your order via the courier’s website or by contacting us at info@tunanesthaus.co.ke. -
Delivery Issues & Delays
✔ Missing or Lost Packages: If your order is missing or delayed, please contact us immediately at info@tunanesthaus.co.ke or call us at +254716927955.
✔ Address Issues: It’s important to provide accurate shipping information. Any incorrect address or failure to pick up the order from the courier may result in delays or returned shipments. Please ensure that you check your address details carefully when placing your order. -
Failed Delivery Attempts
✔ If the courier cannot deliver your package due to an incorrect address or missed delivery attempts, they will attempt re-delivery or return the item to us.
✔ We will notify you of any failed delivery attempts and arrange a new delivery time. -
Returns & Exchanges
✔ If you need to return or exchange your product, please refer to our Return & Refund Policy.
✔ We accept returns within 7 days for unused, unopened, and undamaged items in original packaging. -
Contact Us
If you have any questions regarding our shipping policy, please contact us:
📍 Physical Address: Nairobi CBD, Kenya
📧 Email: info@tunanesthaus.co.ke
📞 Phone: +254716927955
🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)