At Tunanesthaus, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

  1. Information We Collect
    We collect the following types of personal information when you visit or make a purchase on tunanesthaus.co.ke:
    ✔ Personal Information: Name, phone number, email address, shipping and billing addresses, and payment details.
    ✔ Transaction Data: Order history, payment method (excluding sensitive financial details), and purchase details.
    ✔ Technical Data: IP address, device type, browser type, and browsing behavior on our website.
    ✔ Communication Data: Customer service inquiries, reviews, and any feedback you provide.

  2. How We Use Your Information
    Your information is used for the following purposes:
    ✔ Processing and delivering your orders efficiently.
    ✔ Providing customer support and responding to your inquiries.
    ✔ Improving our website, products, and services based on your feedback and behavior.
    ✔ Sending updates, promotional offers, and marketing communications (only with your consent).
    ✔ Complying with legal and regulatory obligations.

  3. Data Sharing and Disclosure
    We do not sell or rent your personal data to third parties. However, we may share your information with:
    ✔ Service Providers: Payment processors, courier services, and IT providers who assist in order fulfillment.
    ✔ Legal Authorities: When required by law or necessary to protect our rights and interests.
    All third-party service providers are required to keep your data confidential and use it solely for the purposes they are engaged.

  4. Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to:
    ✔ Enhance your shopping experience.
    ✔ Analyze website traffic and improve site performance.
    ✔ Provide personalized content and promotional offers.
    You can manage or disable cookies via your browser settings.

  5. Data Security
    We implement strict security protocols to protect your personal data from unauthorized access, misuse, or disclosure. However, please note that no online transmission method is entirely secure.

  6. Your Rights
    You have the right to:
    ✔ Access, update, or delete your personal information.
    ✔ Opt-out of marketing communications at any time.
    ✔ Request details on how your personal data is being used.
    To exercise any of these rights, please contact us at info@tunanesthaus.co.ke.

  7. Third-Party Links
    Our website may contain links to third-party websites. Please be aware that we are not responsible for their privacy practices or content.

  8. Changes to This Policy
    We may update this Privacy Policy occasionally. Any changes will be posted on this page, and the Effective Date will be updated accordingly.

  9. Contact Us
    📍 Physical Address: Nairobi CBD, Kenya
    📧 Email: info@tunanesthaus.co.ke
    📞 Phone: +254716927955
    🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By using Tunanesthaus.co.ke, you agree to the terms outlined in this Privacy Policy.