At Tunanesthaus, we offer secure and convenient payment options to ensure a seamless shopping experience for our customers. Please review our payment terms below:

  1. Accepted Payment Methods
    We currently accept the following payment options:
    ✔ M-Pesa: Fast and secure mobile payment for Kenyan customers.
    ✔ Cash on Delivery (COD): Available for selected orders, with payment made upon delivery.
    ✔ Bank Transfers: Ideal for bulk or corporate orders. Bank details will be provided at checkout.

  2. Payment Terms
    ✔ Currency: All transactions are processed in Kenyan Shillings (KES).
    ✔ Order Processing: Orders will only be processed after payment confirmation, except for COD orders.
    ✔ Proof of Payment: For bank transfers, please send proof of payment to info@tunanesthaus.co.ke or via WhatsApp to +254716927955 for order confirmation.

  3. Secure Payment Processing
    At Tunanesthaus, your payment security is our priority:
    ✔ We use industry-standard encryption protocols to safeguard transactions.
    ✔ We do not store sensitive payment details on our website.
    ✔ We partner with trusted and reliable payment providers to ensure every transaction is safe and smooth.

  4. Refunds & Payment Adjustments
    ✔ Refund Method: Refunds are processed via the original payment method used at checkout.
    ✔ Processing Time: Refunds are completed within 7 days after approval.
    ✔ For more information, please refer to our Return & Refund Policy.

  5. Failed or Declined Payments
    If your payment fails:
    ✔ Double-check your payment details (M-Pesa number, bank information, etc.).
    ✔ Contact your bank, mobile money provider, or our support team for assistance.

  6. Fraud Prevention
    ✔ We reserve the right to cancel orders suspected to be fraudulent.
    ✔ Any flagged transactions may require additional identity verification to proceed.

  7. Contact Us
    📍 Physical Address: Nairobi CBD, Kenya
    📧 Email: info@tunanesthaus.co.ke
    📞 Phone: +254716927955
    🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

By purchasing from Tunanesthaus, you agree to our payment terms. If you have any questions, feel free to reach out to us anytime.