1. What products do you sell at Tunanesthaus?
At Tunanesthaus, we offer a wide range of high-quality products, including:

  • Kitchen & Home Appliances: Blenders, Cookers, Microwaves, Juicers, Ovens, and more.

  • TVs & Music Systems: LED TVs, Smart TVs, Home Theater Systems, Soundbars, and more.

  • Coolers (Fridges & Freezers): Energy-efficient refrigerators, freezers, and mini-fridges suitable for various needs.

2. How do I place an order on your website?
Placing an order with us is easy! Just follow these steps:

  1. Browse through our product categories.

  2. Add the products you wish to purchase to your shopping cart.

  3. Proceed to checkout and choose your preferred payment method.

  4. Enter your shipping address, and we’ll deliver your order to you!

3. What payment methods do you accept?
We offer the following payment methods:

  • M-Pesa (Mobile Money)

  • Cash on Delivery (COD) (Available for selected orders)

  • Bank Transfers

4. What is your shipping and delivery policy?

  • Order Cut-Off Time: Orders placed before 2:00 PM (EAT) are processed the same day.

  • Delivery Time:

    • Nairobi: 1-2 business days

    • Other Areas in Kenya: 1-3 business days

  • Shipping Fee: KES 500 (Flat Rate)

  • You will receive tracking details once your order is dispatched.

  • If there are delivery issues, please contact us immediately for assistance.

5. Do you accept returns and exchanges?
Yes! We accept returns and exchanges within 7 days of receiving your order, provided the item is unused, in its original packaging, and in new condition. For defective items, we will offer an exchange or a full refund. Please refer to our Return and Refund Policy for more details.

6. Are the products on your website authentic?
Absolutely! All the products available on Tunanesthaus.co.ke are genuine and sourced from trusted brands to ensure the highest quality for our customers.

7. Can I track my order?
Yes, once your order is dispatched, we will send you tracking details via SMS or email so you can easily track your order with our courier partner.

8. Do you offer warranties on your products?
Yes, most of our products come with a manufacturer’s warranty. You can find specific warranty details on the individual product page or contact our customer service team for further assistance.

9. How do I contact customer service?
If you have any questions, concerns, or need assistance, you can reach our customer support team through:

  • 📍 Physical Address: Nairobi CBD, Kenya

  • 📧 Email: info@tunanesthaus.co.ke

  • 📞 Phone: +254716927955

  • 🕒 Operating Hours: Monday – Saturday: 8:00 AM – 8:00 PM (Closed on Sundays)

10. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately at info@tunanesthaus.co.ke or call +254716927955. We will provide a return, exchange, or refund, and cover the shipping costs for defective products.

11. How do I cancel my order?
You can cancel your order before it is shipped. To cancel, please contact us at info@tunanesthaus.co.ke or +254716927955 as soon as possible. Once the order has been shipped, cancellations will no longer be possible.